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Aetna Introduces Resources for Living, a New Approach to Engaging Members in Their Emotional and Physical Health

--Pilot program, My Resources for Living Well, allows employers to better manage health care costs by helping their employees improve overall well-being--

Tuesday, June 28, 2011 11:32 am EDT



Public Company Information:

"By reaching out directly to members who need our help, we can get them connected to services that can measurably improve their health and productivity."

HARTFORD, Conn.--(BUSINESS WIRE)--Aetna (NYSE: AET) Behavioral Health has announced a new approach to providing people with the emotional and lifestyle support they need to lead healthier and more productive lives. The suite of offerings is called Resources For Living. Aetna is currently piloting one of the offerings called My Resources for Living Well with select customers. My Resources for Living Well combines the behavioral health benefits traditionally associated with a Worklife/Employee Assistance Program (EAP) with targeted health and wellness programs that help people make lasting healthy lifestyle changes.

“My Resources for Living Well is a personalized program aimed at improving overall well-being through behavior change techniques, one-on-one coaching and a proactive approach to reaching the people who need it most,” said Hyong Un, MD, Aetna’s chief psychiatric officer and head of the Resources For Living suite of programs. “By reaching out directly to members who need our help, we can get them connected to services that can measurably improve their health and productivity.”

Resources For Living is a suite of offerings designed to engage people in addressing lifestyle issues and workplace stresses. The programs provide an easy, comfortable and safe environment for people to get the services that best support their unique personal needs. Members can access the services through multiple channels, making it possible for every person to get the help they need when and how it's needed. Resources For Living is supported by a robust website, a 24/7 call center staffed with professional counselors, one of the largest national face-to-face provider networks, online educational materials and other resources.

In addition, Aetna Behavioral Health’s proprietary technology called the SIGNAL System® helps counselors monitor and enhance the services members are receiving by providing indicators such as a person’s level of distress and how well the person is engaging in the coaching process. SIGNAL provides a state-of-the-art platform that evaluates the members’ emotion, thinking and feeling in order to recommend the behavioral change interventions that will work best.

About Aetna

Aetna is one of the nation’s leading diversified health care benefits companies, serving approximately 33.8 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities and health care management services for Medicaid plans. Our customers include employer groups, individuals, college students, part-time and hourly workers, health plans, governmental units, government-sponsored plans, labor groups and expatriates. For more information, see


Ethan Slavin, 860-273-6095