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HARTFORD, Conn.--(BUSINESS WIRE)--In the aftermath of Hurricane Sandy, Aetna (NYSE: AET) is mobilizing its nationwide force of employee volunteers to reach into affected communities with assistance for those in need. Aetna also is reaching out to particularly vulnerable members in affected areas to see if help is needed, and helping consumers determine which hospitals in storm-torn areas are operational.
Outreach to vulnerable members
Policy changes to ease access to care
On Monday, Aetna announced other assistance through changes to its health policies to make it easier for members affected by Hurricane Sandy to:
Given the extent of storm damage, Aetna now also is:
Help finding the status of hospitals
In an effort to give all consumers the best information for their emergency health needs, the free iTriage mobile app was immediately updated with information about the operational status of hospitals, including those temporarily closed due to storm damage. iTriage, a wholly owned subsidiary of Aetna, is one of the most popular and highly rated (4.5 out of 5 stars) consumer healthcare mobile apps in the market today with more than 7.5 million mobile device downloads.
Volunteering in communities with relief efforts
Aetna also is working to find other tangible ways of supporting relief efforts. For example:
Important phone numbers
Aetna members and health care providers who need assistance can reach the company at the following toll-free numbers.
* Replacement ID cards and access to a Personal Health Record (PHR) can be found on Aetna Navigator™: http://www.aetna.com/index.htm
Aetna is one of the nation's leading diversified health care benefits companies, serving approximately 37.3 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities, Medicaid health care management services and health information technology services. Our customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups and expatriates. For more information, see www.aetna.com.